Curriculum Vitae

Personal Details

Name: Scott A C Adams

Address: 28 Tralee Place

Parkinson

BRISBANE

QLD 4115

Telephone: 61 7 3272-6714

I am a highly motivated, enthusiastic Manager previously of the AXA New Zealand Project Office with over 11 years experience in the Financial Services market. I have created an impressive record of consistently achieving and over achieving my targets.

My strengths are in developing and implementing real solutions to business problems under extreme circumstances by getting the best out of people, being creative and utilising disciplined and rigorous processes.

The information in this CV is correct as at the date below. I understand the seriousness of providing false or misleading information, and am willing to have any information in this CV verified.

Signed…………………………. Date…………..

Scott A C Adams

Career Summary

I have extensive experience in

	Enterprise-wide Project and Project Program Management
	Development of strategic, business and operational plans.
	Management of information technology application development and support teams.
	Development of E-commerce strategy and solutions.
	Implementation of business efficiency programs and management methodologies.
	Formation and management of troubleshooting rapid response teams.
	Development and management of customer service teams.
	Provision of technical consulting services.

Recent Positions

Employer: Shadow Ops Ltd

Date Employed: October 1999 – Present

Job Title: Director

Key Tasks:

Set up and ongoing management of all aspects of a residential property investment company.

Employer: AXA New Zealand

Date Employed: February 1998 – November 1999

Job Title: Manager AXA New Zealand Project Office

Key Tasks:

	Establish and enforce a Project Management methodology across all divisions of AXA New Zealand.
	Develop and enforce Project Management policy.
	Develop and manage the programme of projects for AXA New Zealand.
	Report monthly to the Executive Leadership Team.
	Provide training, coaching and mentoring for Project Managers.

	Lead and develop the Project Office Team.
	First line ratification and prioritisation of all projects.
	Provide quality assurance and coaching for all projects.
	Construct, review and maintain all project plans.
	Provide Project Management services for major projects.
	Provide input into the AXA New Zealand strategic and business planning process.

Projects of Note:

Project Name

Definition

Fire Hydrant

Development of the AXA New Zealand and Australia E-commerce strategy.

JET (Junior Executive Team)

Develop the AXA New Zealand 10-year vision.

Mortgage Express Joint Venture

Set up of a new lending company utilising outsourced administration and credit checking and fully web-based real-time point of sale credit checking and application processing and approval.

DIAS (Dial In Access Services)

Implementation of Remote Access capability to allow remote users secured access to the AXA NZ network, e-mail and Lotus Notes. Also enabled trusted business partners access to their products and information.

AXA First

Implementation of electronic point of sale systems including customer registration, electronic underwriting, product comparison and proposal submission for our nationwide agency force.

NM On-line

Remote access to host systems via the Internet for our distributors.

Yoda

Design, development and implementation of an intranet based knowledge management system for the AXA NZ Call Centre.

AXA Rebranding

Rebrand the entire company from National Mutual to AXA NZ and change the company culture in 9 weeks.

Black Robin

Secure adequate funding to support lending operations into the future. Involved obtaining ratings by Standards & Poors and Moodys, issuance of rated paper to the market and development of swap management systems and other lending administration support systems in-house.

Freedom Financial Services

Evaluation, procurement and implementation of replacement system for revolving credit lending business.

Freedom Enhancements

Further development of the in-house developed workflow management and marketing client database for our Freedom Financial Services subsidiary.

Imaging/WMS

Implementation of document registration, imaging and integrated workflow management systems into the Client Services division.

FACTS

New Unit Trust System to replace legacy system.

GLI

Replacement of IBM mainframe based FAMIS General Ledger package with Peoplesoft General Ledger.

Lotus Notes

Implementation of Lotus Notes mail, diary & databases.

Year 2000

Ensure smooth transition into the new millennium.

Employer: The Computer Factory Ltd

Date Employed: March 1997 – November 1999

Job Title: Managing Director

Key Tasks:

Set up and management of all aspects of a computer retail and technical support company.

Employer: National Mutual

Date Employed: July 1996 – February 1998

Job Title: Management Information Systems Manager

Key Tasks:

In conjunction with the Strategic Projects Manager, establish a Development Team and Environment which delivers a coordinated Information Systems development service across all divisions within National Mutual New Zealand.

Providing the following:

	Lead and develop the Management Information Systems Team.
	First line ratification and prioritisation of Management Information Systems projects for National Mutual New Zealand.
	Provide quality assurance and coaching for National Mutual New Zealand’s Information Systems projects.
	Recruitment of contract and permanent system development resources and services, negotiation of pricing and contracts.
	Construct and review project plans for Information Systems related projects.
	Provide Project Management and Information Systems Analysis services for business improvement projects including planning, cost/benefit and environmental impact analysis, compilation of business cases, management and implementation of projects.
	Evaluation and analysis of Information Systems solution options.
	Provide input into the National Mutual New Zealand Information Systems Strategy, Policy and Principles.
	Set the Information Systems development, standards, policies and environment for National Mutual New Zealand.

Projects of Note:

Project Name

Definition

PAS - Portfolio Administration Service.

Development of a Funds Management Portfolio Administration System.

PAS Internet site.

Design of an Internet site for clients of the Portfolio Administration System.

PAS Client Communications System.

Development of the client communications system required for the Portfolio Administration System.

NZ Enterprise Information System (EIS).

Evaluation and feasibility study for implementation of an Enterprise Information System.

Internet for Marketing.

Investigation into potential benefits of developing an Internet presence.

PC Desktop Rollout.

Rollout of a standard desktop across 550 PCs.

Quantum.

Design, development and implementation of a new joint venture distribution company.

Integrated work space.

Design and development of a standard comprehensive desktop.

Call Centre Development.

Design and development of Call Centre support tools.

Document Management System.

Evaluation and procurement of a Y2K ready document management system for legal division and the desktop publishing department.

Disaster Recovery Plan (DRP).

Development of a DRP for National Mutual.

Worksite Product Range & System Enhancements.

Development of a new suite of vanilla products and backend systems for companies to brand and sell as their own.

Alternative illustration system.

Market scan and evaluation of illustration systems.

Voluntary Group / VOGUE Replacement.

Market scan and evaluation of employer contribution premium payment management systems.

C-View.

Design and development of Customer Relationship Management system.

Freedom System Enhancements.

Enhancements to the Freedom IVR workflow & client database systems.

Finance Data Warehouse including Finance Intranet.

Development and implementation of the Finance data warehouse and intranet.

Megaphone.

Specification and outsourcing of client communications for IBM Mainframe based funds management system.

Gone no address & change of address process re-engineering.

Business process re-engineering of the returned mail process.

Activity Based Costing.

Development of a robust product costing model and subsequent rationalisation and reprice of the product range.

Direct Client Centre Contact Management System.

Development, implementation and support of a contact management system for direct marketing division.

Lotus Notes Project Register Application.

Design, development and implementation of a Lotus Notes project registration and management system.

Broker Database and Workflow Consolidation System.

Design, development and implementation of an MS Access based workflow consolidation, management and reporting system.

Phone directory interfaces to mainframe.

Feasibility study on development of interfaces between IBM Mainframe based phone directory and Meridian PBX.

PNI reporting.

Development and support of Marketing campaign performance reporting system.

Taxcuts data querying.

Data extraction from IBM Mainframe and Oracle based policy administration systems and subsequent data manipulation for decision support.

National Mutual Health System Review.

Review and subsequent development of new Health Insurance administration system.

Management Information Systems Team toolkit.

Development and implementation of application development environment tools, standards and practices.

Customer Satisfaction Index data extraction.

Data extraction, manipulation and reporting to supply random customer satisfaction survey candidates.

Employer: National Mutual

Date Employed: July 1994 - July 1996

Job Title: Development Consultant

Key Tasks:

	Provide Project Management services for business improvement projects.
	Provide technical advice for Information Systems based projects.
	Provide Business Systems Analysis services.
	Appoint and manage external service providers where appropriate.
	Design, develop and implement Information Systems applications.
	Provide data management services to clients.
	Provide Business Process Re-engineering services.
	Maintain a high level of knowledge of management consultancy practices, technological advancements and management theory.

Summary of Recent Successes

Enterprise-wide Project and Project Program Management

	Development and implementation of a Company-wide Project Management methodology resulting in savings of at least $8,000,000 in 17 months.
	Developed the AXA NZ Project Program management process, which is now a core component of the AXA NZ and AXA Australia business planning process.
	Coaching and mentoring of all AXA NZ Project Managers as well as directly managing selected projects resulting in a 90% success rate for projects.
	Rescued a major project from failure by initiating resource changes saving the company from a $1.5mil disaster.
	Led a Direct Debit awareness campaign resulting in the migration of 36,000 policies onto direct debit saving $127,000 in collection commission payments.

E-commerce Strategy and Solutions

	Co-developed the AXA Australia and AXA New Zealand e-commerce strategy.
	Oversaw the design and implementation of the AXA New Zealand website.
	Quality managed design of an Internet site for clients of the Portfolio Administration System.
	Quality managed development and implementation of an Internet based real-time point of sale credit checking and application processing and approval system for residential mortgage lending.
	Currently designing and developing The Nexus. A commercial website for selling fantasy art and poetry.

Strategic, Business and Operational Planning

	Development and management of AXA NZ project program for the 1999 and 2000 business years.
	Co-developed the junior-executive AXA NZ 10-year vision and strategic plan.
	Co-developed the AXA NZ Information Systems strategic plan.
	Co-developed the AXA Australia and AXA New Zealand e-commerce strategy.

Information Technology Application Development and Support

Founded the MIS Department in AXA NZ resulting in a 10% reduction in facilities management charges and providing the critical IS resource for 90% of all major business initiatives over the 1996/1997 budget year.

Business Efficiency Programs and Management Methodologies

	Cut operational expenses in the AXA NZ Project Office by over 40% from previous financial year while still retaining the same level of service.
	Completed Organisational Review using Activity Based Costing resulting in an $800,000 saving per annum.
	Provided all IS support for Project Focus, an Organisational Review utilising Activity Based Costing resulting in the production of a robust and accurate product costing model enabling a rationalisation and reprice of the product range saving over $1.6mil per year.

Troubleshooting Rapid Response Teams

Innovated, led and managed a trouble shooting team to resolve a Demutualisation related crisis resulting in the development of a change of address system and alteration of 720 addresses in 15 hours.

Customer Service in the Financial Services Industry

Founded and led the Flexipol Administration Team creating department policy and procedures and managing and training five staff on a day to day basis resulting in a reduction of backlog from over 700 items to nil in two months.

Technical Consulting Services

	Converted 15,000 ALP policies from a paradox/PC based administration system to a Mainframe based DB2 system consolidating them into an existing product pool saving $110,000 per annum in administration costs.
	Provided all Data Management and application support in NZ for the National Mutual Demutualisation process significantly contributing to a successful Demutualisation and a share take-up rate in excess of 80%.
	Led the AXA NZ Health Systems Review resulting in the replacement of the NM Health core system for 50% of the cost of an externally sourced system.

Specific Business Experience

Date Employed	Employer	Job Title
Feb 1998 - Present	AXA NZ	Manager, Project Office
Jul 1996 - Feb 1998	National Mutual	Manager, Management Information Systems
Jul 1994 - Jul 1996	National Mutual	Development Consultant
Jun 1992 - Jul 1994	National Mutual	Business Analyst
Sep 1991 - Jun 1992	National Mutual	Facilitator
Jul 1991 - Sep 1991	National Mutual	Team Leader
Apr 1990 - Jul 1991	National Mutual	Client Service Officer
Jun 1989 - Apr 1990	National Mutual	Second Check
Apr 1988 - Jun 1989	National Mutual	First Check

Education / Qualifications

Professional Membership: Project Management Institute

Tertiary: Massey University (1993)

A Grade Pass Computing for Business Users

Secondary: Otaki College (Otaki) 1981-1987

Sixth Form Certificate: English, Maths, Physics, Engineering and Computer Studies.

Further Professional Development

Year	Professional Development	Provided By
1997	Data Modelling	Office Automation Specialists
1997	Effective Business Accounting	Champagne Consultants
1997	Information Systems Strategic Planning	Software Education Associates Ltd.
1996	Advanced General Managers Development Program	National Mutual / Victoria University and others.
1995	Business Systems Analysis	Champagne Consultants
1994	Business Consultancy Skills	Champagne Consultants
1994	Cost Benefit Analysis	Champagne Consultants
1994	Advanced Project Management	Champagne Consultants

Technical Environments

Hardware & OS

Applications

IBM Mainframe

Office 95, 97

PC systems

Frontpage 1.0, 95, 2000

Windows 3.1, 3.11, 95, 98

MS Access 2.0, 95, 97

DOS 4.0, 5.0, 6.0, 6.22

Powerbuilder

Project Management Workbench

MS Project

Lotus Notes

Extra! For Windows

Forest & Trees (Executive information system)

References

Name

Title

Contact Number

Ross McEwan

CEO, AXA New Zealand

64 4 4744500

Jaeger Parker

Manager, Project Office AXA New Zealand

64 4 4744500

Geoff Yeats

Change Manager, Information Systems AXA NZ

64 4 4744500

Career Objective

I crave challenge and success, I have a passion for project management and e-commerce and I succeed at everything I do. My objective is to be known in the IT industry as the best e-commerce strategy and implementation manager in the market.

I thank you for taking the time to read my CV and look forward to your call.

Scott Adams